Support is available to help with account queries, payments and technical issues across our slots and online casino services. Our team can assist with withdrawals, payment methods, KYC, bonus balance and free spins, as well as questions about featured games, recent wins, live casino tables and live betting. We also handle queries about active promotions and tournaments. Contact us via live chat, email or phone for quick, practical help and general feedback.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7, average response 1-5 minutes |
| General enquiries | [email protected] - For account, payments and verification enquiries. Email replies typically within 2-24 hours |
| Affiliate enquiries | [email protected] - Partner and commission support |
| Phone | +44 20 7946 8234 - Phone support Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7; Phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please send your message to [email protected] with a clear subject line and include your account ID and up-to-date contact details. Providing concise information and attachments speeds verification and helps avoid delays; we will respond promptly and may ask for additional documents if needed.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Live chat usually replies within minutes, while email and ticket requests are typically handled within 24 hours. Complex cases requiring verification or third-party checks may take longer, occasionally several business days. We will keep you updated at every step and provide an estimated timeline for resolution.
Feedback
We want to hear from you. Please share feedback, suggestions or ideas to improve the site - every comment helps us refine features, promotions and overall usability. Feedback is reviewed carefully by our team and used to prioritise updates that make playing smoother and more enjoyable. Send your thoughts via the in-site feedback form or live chat and we’ll review them promptly.