Terms and Conditions
These Terms and Conditions set out the rules that govern your use of CryptoLeo Casino’s online services. They explain the relationship between you and us, the obligations that apply when you register and play, and the basic operating rules of the site. By creating an account or using our services you accept these terms and any specific rules that apply to promotions, payment methods or particular products.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to access your account. We may require identity verification (KYC) at any time and before processing withdrawals. If you suspect unauthorised access you must tell us immediately. We may suspend or close accounts where we have reason to believe terms have been breached, the account is used fraudulently, or verification checks fail.
Eligibility requirements
Use of our services is permitted only to users who can form legally binding contracts and who meet minimum age requirements. You must not register if you are excluded from gambling under local law or subject to any self-exclusion scheme. We reserve the right to refuse account registration or block access where we reasonably believe you are not eligible to play.
Acceptable platform use
Our services must be used in a fair and lawful manner. Prohibited conduct includes cheating, collusion, use of automated bots, attempting to manipulate games or outcomes, and any activity intended to bypass security, limits or geo-restrictions. Chargebacks, money laundering and other financial abuse are prohibited and may result in account closure, confiscation of funds and reporting to relevant authorities.
General bonus and promotion rules
Promotions and bonuses are offered subject to separate terms which sit alongside these general terms. Each promotion will state eligibility, wagering requirements, game contribution rates, maximum bet rules and expiry dates. We may withhold, void or reclaim bonus funds and related winnings where we suspect abuse, error or breach of specific promotion rules.
Deposits and withdrawals
Deposit and withdrawal options, processing times and any applicable fees are shown in the cashier. Withdrawals may be subject to verification checks and may be delayed until required documents are provided. We may apply limits to deposits and withdrawals and may require you to use the same payment method for withdrawals where practical. We reserve the right to refuse or reverse transactions in line with these terms and applicable law.
Dispute resolution
If you have a query or complaint please contact our support team so we can investigate. Escalated disputes will be handled in accordance with our complaints procedure and we will aim to resolve matters promptly and fairly. For initial contact use [email protected].
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be notified to active account holders by email or site notice. Continued use of the site after an update constitutes acceptance of the revised terms, so please check this page regularly. If you do not accept a change you should stop using our services and close your account.