Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use CryptoLeo Casino. We take your privacy seriously and aim to be clear about which data we process, why we need it and the options available to you. This page describes the types of data we collect, how we store and secure it, and how you can manage your privacy choices.
Types of data we collect
Personal data
We collect information you provide when creating an account or contacting support, such as name, email address, date of birth, postal address and verified identity documents where required. We also hold account credentials and any records related to account verification.
Technical data
We log device and connection information including IP address, device type, browser, operating system, language settings and crash or performance data. We also collect usage data about how you interact with the site, features you use and pages visited.
Transactional data
We record payment and transaction details needed to process deposits and withdrawals, including cryptocurrency wallet addresses or intermediary payment references. Transaction history, bet or play activity and results are stored to support account services and fraud prevention.
How we use information
We use your data to create and manage your account, process deposits and withdrawals, verify identity for security and anti-fraud purposes, provide customer support and communicate important account notices. Data is also used to monitor account activity, detect suspicious behaviour and maintain the integrity of our services. Where permitted, we may use anonymised data for internal analysis and service improvement.
Data protection practices
We store information on secure servers and use industry-standard encryption in transit and at rest. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. We maintain operational and technical safeguards to reduce the risk of unauthorised access, loss or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to deliver core site functions, remember preferences and measure performance. Some cookies are necessary for account security and session management. Third-party analytics and advertising providers may also place cookies to help us improve the service and deliver relevant communications. You can control cookie preferences in your browser and via any cookie settings provided on the site.
Your rights
You have rights over your personal data, including the right to access, correct or request deletion of data we hold about you, where applicable. You may also object to certain processing or request restriction of processing. Requests will be handled in line with applicable data protection requirements.
Access, correction and deletion of data
To review, update or delete your information, contact our support team through your account or submit a request via the support channel in your account area. We will respond to verifiable requests and may retain limited information where necessary for legal, security or operational reasons.
Information sharing and third parties
We may share data with trusted third-party service providers who perform services on our behalf, such as payment processors, identity verification, fraud monitoring and hosting. We require partners to protect data and to process it only for specified purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy to reflect changes in our operations or legal requirements. Material changes will be notified via your account or the website. The current version is always available on this page.